General Manager

Role: General Manager

Company Background

Staycity currently operates in excess of 3,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.

The Staycity family is continuously growing allowing us to make our 2022 goal where we aim to make Staycity Europe’s largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality.

Staycity Group’s expansion is now rolling out under two brands – Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity 


Key Responsibilities:


=        Optimise Room Revenue via RevPar and Occupancy levels (liaise with, Corporate Sales Manager, Group Revenue Manager and Group Commercial Director

=        Recognise, optimise and exploit all additional revenue streams.

=        Manage operations within budgetary parameters and proactively manage controllable costs and overspends.

Food & Beverage/Meeting rooms

=        Proactively manage the food and beverage/Meeting Room operations to ensure that they remain commercially viable, guest focused and up to date in all legislative matters

=        Seek out and build relationships with suppliers to ensure that the products are of the highest quality

=        Optimise revenue from meeting rooms by exploiting all revenue streams

=        Develop F&B/Meeting Room SOP’s, implement and monitor across the operation.

Human Resources

=        Assist in the recruitment and retention of staff at property level.

=        Ensure all documentation relating to employment contracts and procedures are in place and files updated in conjunction with the Head Office HR function.

=        Active involvement in pre-opening and ongoing staff training / development and succession planning.

=        Implement employee management controls – policies &procedures, appraisals, feedback, etc.

=        Employees – Manage absenteeism, lateness, disciplinary procedures, standards and codes of practice, holidays, salary reviews, etc.

Health & Safety

=        Proactively manage Health and Safety ensuring compliance with all location specific legislative requirements including Company Health and Safety statement and policies.

=        Ensure staffs have all necessary Health &Safety training.

=        Report, document and investigate all incidents and accidents.

=        Implement Fire evacuation procedures and training

=        Ensure group procedures are in place for Emergency response, crisis management and business continuity management.


=        Ensure quality of people, systems, and accommodation is at all times to the required standard.

=        Act on customer feedback forms, quality audits.


=        Regular communication with direct reports and senior group management.

=        Implement Head Office reporting systems – quality, costs, spend, maintenance etc.

=        Issue weekly reports to Chief Operating Officer. Communicate regularly with superiors and peers – daily feedback, weekly reports, etc.


=        Oversee property/facilities maintenance and improvement programs –painting, structural issues, etc. Be proactive - identify problems and put a fix in place before it becomes an issue

Controls/ Costs

=        Conduct regular audits – cleanliness of apartments, reception desk procedures, quality, etc.

=        Maintain standardised SOP’s (as much as possible) for all operations.

=        Maintain a continuous audit and review of all control systems, records and transactions.

=        To manage labour, spend in line with budget and/or in line with flex spend

Candidate Profile:

=        At least 3 -5 years operations management experience managing multi-functional teams in the hospitality, tourism or service environment.

=        Excellent customer care skills and experience of the establishment, delivery and measurement of excellent service standards.

=        Proficient in use of Fidelio Opera (PMS) and Microsoft suite of software